In a move that will enhance the safety of solo female flyers, IndiGo has announced a new feature by which women travellers can choose seats next to other women. This can be done at the time of web check-in and select their seats accordingly for safety and comfort.
“It is specifically tailored to PNRs (Passenger Name Records) with women travellers — solo as well as part of family bookings.… (this is) currently in pilot mode aligning with our ‘girl power’ ethos,” the airline said in a statement.
As per the airline, this feature has been introduced after market research to make the “travel experience more comfortable for our female passengers.” The feature is specifically tailored to Passenger Name Records (PNR) with women travellers - solo as well as part of family bookings
The feature has come after multiple untoward incidents against women travellers on flights occured. In January 2023, a male passenger urinated on an elderly women traveller on an Air India flight, in July 2023 a male professor sexually assaulted a doctor on a Delhi-Mumbai IndiGo flight and a woman was groped on a Mumbai-Guwahati IndiGo flight in September 2023.
As per Directorate General of Civil aviation data (DGCA), IndiGo is India's largest air carrier with a domestic market share of 60.5% in 2023.
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