How to Deactivate Paytm FASTag: Step by Step Guide

The National Highway Authority of India (NHAI) removed Paytm Payments Bank Ltd (PPBL) from its approved list of FASTag providers. At present, there are 32 banks on the approved list for FASTag issuance. NHAI recommends users to obtain FASTags from these banks.

Paytm FASTag

RBI which has  extended the deadline for PPBL from February 29 to March 15 has notified that customers will no longer be allowed to make additional deposits, credit transactions, or top-ups in their accounts, prepaid instruments, wallets, FASTags, National Common Mobility Cards, etc., after March 15, 2024. 

Also Read: RBI issues FAQs following action on Paytm Payments Bank; here are all your questions answered

NHAI manages the FASTag which is an electronic toll collection system implemented in India. FASTags are affixed to the windshields of vehicles and facilitate automatic deduction of toll charges as vehicles pass through toll plazas, eliminating the need for manual cash transactions.

How to deactivate Paytm FASTag Online - Steps wise Process

• Download the Paytm app on your mobile device and log in using your existing credentials.
• In the app, type 'FASTag' in the search bar and then tap on 'Manage FASTag' under the 'Services' section
• You will be directed to a screen showing all the active FASTag accounts linked to your Paytm number
• Scroll down to the bottom of the page and click on 'Help & Support'
• Next, tap on 'Need help with non-order related queries?' and select the option 'Queries related to updating FASTag profile'
• You should now see an option that says 'I want to close my FASTag'. Click on it and follow the subsequent steps to deactivate your Paytm FASTag

While users will not be able to add deposits, Paytm has clarified on its website that there are no restrictions on withdrawing funds from existing balances, even after the deadline