Uttar Pradesh is set to enhance its flagship ease-of-doing-business platform, Nivesh Mitra, by introducing a third-generation version packed with advanced features such as AI-powered multilingual chatbots, real-time system analytics, and an integrated grievance redressal mechanism.
These upgrades aim to provide instant investor support, improve service delivery, and create a seamless investment environment in the state.
Nivesh Mitra, a digital single-window portal, facilitates online clearances and no-objection certificates for investors, eliminating the need for physical visits. Officials from Invest UP shared that the upcoming version of the platform is being designed to address key challenges, including improved interdepartmental connectivity, greater automation, and streamlined investor services.
"Currently, the third-generation version is being developed. The challenges being addressed this time include interdepartmental connectivity, enhanced automation and streamlined investor services for a more efficient and user-friendly experience," said an official from Invest UP.
Officials highlighted that one of the primary objectives is to establish a cohesive digital ecosystem that integrates with central and state-level portals such as Nivesh Sarathi, OIMS, IILB, and Darpan, enabling a unified experience for investors. "One of the key goals was to develop an integrated digital ecosystem to achieve improved interoperability with central and state portals like Nivesh Sarathi, OIMS, IILB and Darpan, ensuring a synchronised investor experience," the official added.
The upgraded platform will also feature data-driven dashboards to support decision-making. "A key feature is the inclusion of dashboard-driven decision making. This will provide smart dashboards for KPI-based district rankings, industrial park ratings and real-time system performance analytics to help probable investors make informed decisions," said officials. They also noted that a GIS-enabled land bank will likely be introduced, facilitating real-time coordination with nodal agencies.
To further boost accessibility, AI-driven multilingual chatbots will be introduced to assist investors with support and grievance redressal. Officials confirmed that application tracking with vernacular notifications through WhatsApp, Email, and SMS will be part of the new system.