A woman slammed Air India of giving her mother's business class seat to someone else on a Delhi to Washington DC flight.
She accused the crew of making excuses to bump her mother to an economy seat.
The woman, who goes by the name Vitasta on X, said, "Air India how dare you give my mom’s business class seat to someone else on a long haul flight from Delhi to Washington DC? First telling her the seat doesn’t recline, then saying the seat is for the crew and then she finds someone else sitting there as she is sent to economy?"
Air India reacted to her post and said that they are investigating the matter on priority with their airport team.
Later, the woman shared an update that the airline offered to compensate her with 75% of the fare and an upgrade voucher. However, the woman shared that it was not about money as the issue still remains that a passenger was given her mother's seat. Internet users agreed with the woman, suggesting to file a complaint with the Consumer Forum.
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