Air India Express crisis: Airline announces Whatsapp number to claim refund of cancelled, delayed flights

Amid the ongoing crisis of flight cancellation and delays, Air India Express has announced a Whatsapp number for passengers to claim refunds. This comes, after the airline terminated 25 cabin crew members and announced the cancellation of 85 flights on Thursday.

Refund for cancelled flights

As per Air India Express, passengers can opt for full refund or reschedule to a later date without any fees if their flight is cancelled, or delayed beyond three hours. Passengers can also opt for rescheduling to a later date without any fees on Tia which empowers the airline's customer care.

"If their flight is cancelled, or delayed beyond 3 hours, they may opt for a full refund or reschedule to a later date without any fees on Tia on WhatsApp (+91 6360012345) or on airindiaexpress.com," the official statement of Air India Express said.

In a statement issued by the Air India Express spokesperson, the airline expressed its commitment to minimizing inconvenience caused to passengers amidst the unexpected situation.

“Air India Express is making every possible effort to minimise the inconvenience caused to our guests by this unexpected situation. We will be operating 283 flights today. We have mobilised all resources and Air India will support us by operating on 20 of our routes. However, 85 of our flights stand cancelled and we urge our guests booked to fly with us to check if their flight is affected by the disruption before heading to the airport," said the spokesperson

The statement further added that the airline is constantly engaging with the cabin crew to address the concerns raised, while taking appropriate steps against certain employees whose actions have caused inconvenience to the passengers.

"While we will continue to engage with our cabin crew colleagues with a commitment to address any concern, we are taking appropriate steps against certain individuals as their actions have caused grave inconvenience to thousands of our guests", the statement mentioned.

The airline has also advised the passengers to check the status of their flights before heading to the airport to avoid any inconvenience. A mass sick leave called in by the cabin crew has lead to cancellation of over 80 flights. Meanwhile, the Ministry of Civil Aviation has intervened, directing the airline to follow DGCA rules and provide prompt assistance to stranded passengers.

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