Highlights

  • Bengaluru man's grievance to Air India
  • Shenoy: pet dog didn't fly despite all clearances, boarding pass
  • Airlines faced backlash after video went viral on Twitter

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Bengaluru family alleges pet not allowed to fly, Air India responds

As the video went viral online, with many people questioning Air India, the airlines responded to Shenoy and said that "it's never their intention to cause any inconvenience to any of the passengers".

Bengaluru family alleges pet not allowed to fly, Air India responds

A Bengaluru-based family took to Twitter and alleged that their pet dog was not allowed to fly in an Air India flight despite them having a boarding pass for the dog.

In a video shared on Twitter, a man, identifying himself as Sachin Shenoy, shared his ordeal as his pet, Fluffy and other family members could be seen standing beside him as well.

Shenoy claimed in the video that despite Fluffy clearing all checks, getting a boarding pass from the airlines and not creating any nuisance, the pilot of their flight denied the pet to fly onboard.

As the video went viral online, with many people questioning Air India, the airlines responded to Shenoy and said that "it's never their intention to cause any inconvenience to any of the passengers".

Also watch: Why is Google terminating YouTube channels operating from China?

Meanwhile, Shenoy demanded the rule giving pilot the power to take the final call on flying pets be changed.

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