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Indian cricketer Abhishek Sharma criticized low-cost airline Indigo for a poor experience at Delhi airport, which led to a missed flight.

Abhishek Sharma slams Indigo for worst experience, ruining holiday

Indian cricketer Abhishek Sharma criticized low-cost airline Indigo for a poor experience at Delhi airport, which led to a missed flight.

Indian cricketer Abhishek Sharma recently shared his frustration with IndiGo airline after a negative experience at Delhi airport, which he claims ruined his holiday. Sharma, who has played 12 T20Is for India and will be part of the team&rsquo;s upcoming match against England, took to Instagram to explain the situation. He did not mention his travel destination, but described how the airline&rsquo;s poor service led to him missing his flight.
Sharma explained that despite arriving on time at the correct counter, he was redirected to another counter by staff, where he was later informed that check-in had closed. This caused him to miss his flight, leading to a ruined one-day holiday. Sharma expressed his frustration with the airline and its staff, particularly with counter manager Ms. Sushmita Mittal.&nbsp;
<img src="https://cdn.editorji.com/6784f18b6b8d8_1736765835.jpeg" width="427" height="745"> In his Instagram story, he said, "I had the worst experience with Indigo at Delhi airport, and the behaviour of staff, especially counter manager Ms. Sushmita Mittal, was absolutely unacceptable. I arrived on time at the correct counter, but they redirected me unnecessarily to another counter, only to tell me later that check-in was closed, making me miss my flight. I only had a one-day holiday, which has now been completely ruined. To make it even worse, they are offering no further helpful assistance. This is by far the worst airline experience, and worst staff management I've ever had."
The incident comes amid poor ratings for IndiGo in the &lsquo;AirHelp Score report 2024,&rsquo; which ranked the airline 103rd out of 109 carriers. The report also ranked Air India 61st and AirAsia 94th.
In response to the criticism, IndiGo rejected the findings of the report. The airline defended its service by highlighting its high ranking in punctuality and low customer complaint ratio, as reported by India&rsquo;s aviation regulator, the Directorate General of Civil Aviation (DGCA). IndiGo also criticized the methodology of the AirHelp survey, pointing out that it did not disclose sample sizes from India or adhere to global compensation standards, casting doubt on the report&rsquo;s reliability.

Noida International Airport advanced toward its April 2025 launch with a successful flight validation test by IndiGo. The exercise assures DGCA compliance, enhancing regional connectivity and marking a significant step in Indian aviation.

Noida's Jewar Airport Conducts First Flight Validation Test

Noida International Airport's first flight validation with IndiGo marks progress toward its 2025 launch. These tests ensure compliance with DGCA standards while boosting regional connectivity and economic prospects.

Noida International Airport Limited (NIAL) reached a significant milestone in its journey towards operational readiness with the successful completion of its first flight validation test, an essential step ahead of its anticipated commercial launch in April 2025. On a momentous Monday, an IndiGo aircraft, manned by a full crew and accompanied by experts from the Airports Authority of India (AAI), performed the pivotal trial, marking a crucial advance in the airport's development strategy.
The trial was not just a symbolic gesture but a thorough technical assessment, encompassing various aspects of aviation operations. The centerpiece of the exercise involved takeoff and landing maneuvers on the newly constructed runway. The importance of such validation flights&mdash;or proving flights&mdash;cannot be overstated. They are integral to the certification lattice, serving as a means to ensure compliance with stringent safety, operational, and regulatory standards.
During these flights, the airport's ability to handle real-world scenarios is put to the test, assessing whether its infrastructure, procedures, and systems align seamlessly with the guidelines laid down by the Directorate General of Civil Aviation (DGCA). These simulations play a critical role in ascertaining the preparedness for handling commercial flights and ensuring passenger safety and operational efficiency.
Following the meticulous collection of data during the exercise, the subsequent review by the DGCA will determine the way forward. Approved data will pave the way for the airport authorities to apply for an aerodrome license, an indispensable step before the airport can fully commence operations and serve as a lynchpin in India's aviation sector.
The validation phase is programmed to run between November 30 and December 15, reflecting a strategically planned schedule moving forward. This follows the airport's achievement in October when critical milestones were accomplished with the successful calibration of its Instrument Landing System (ILS) and Precision Approach Path Indicator (PAPI) systems. These sophisticated systems are crucial for ensuring aircraft can land safely, especially under challenging conditions, underscoring the airport's commitment to safety and technological excellence.
As NIAL progresses, officials reported that the project&rsquo;s first phase has achieved 85% completion. The impressive 3.9 km runway is already operational, signaling readiness to accommodate various aircraft types. Meanwhile, the terminal building is fast approaching the final stages of construction. This structure is envisaged to offer an array of world-class amenities, promising a seamless experience for travelers and setting new benchmarks in airport infrastructure.
The Noida International Airport project is more than an infrastructure endeavor; it is a testament to India's growing aviation ambitions. Upon completion, it is expected to ease congestion at Delhi's Indira Gandhi International Airport, offering a significant boost to the region's connectivity and economic landscape. With strategic positioning in the Gautam Buddha Nagar district, the airport stands ready to serve as a hub for both domestic and international travel, linking the Indian subcontinent to numerous global destinations.
In addition to its strategic importance, the airport promises to bring myriad opportunities for regional development. It is expected to generate thousands of jobs, stimulate the local economy, and promote tourism, heralding a new era of growth and prosperity for the area.
As India marches toward this transformative aviation milestone, the Noida International Airport stands as a beacon of progress, innovation, and the nation&rsquo;s commitment to elevating its aviation infrastructure to unprecedented heights. With each step meticulously planned and strategically executed, the airport remains on track to take on the skies, promising an exciting chapter in India's aviation narrative.

IndiGo cancelled the Delhi-Deoghar flight on January 30 due to the bad weather conditions. Soon after that, passengers started protesting against the airline

'IndiGo haaye haaye...': airline cancels Delhi-Deoghar flight, passengers raise slogans

IndiGo cancelled the Delhi-Deoghar flight on January 30 due to the bad weather conditions. Soon after that, passengers started protesting against the airline

Owing to the bad weather conditions, Indigo cancelled a Delhi-Deoghar flight. As the flight was cancelled, several enraged customers rallied inside the Delhi airport and started raising slogans against IndiGo. This incident took place on January 30.&nbsp;
The airlines announced that the bad weather in Jharkhand was the reason for the cancellation. Soon after that, a video of the incident is doing rounds on the internet.&nbsp;
The airline stated, "Indigo flight 6E 2198 from Delhi to Deogarh was cancelled on Jan 30 and Jan 31, 2024, due to a sudden drop in weather conditions around the airport in Deogarh. Passengers were served with refreshments and options to avail a full refund, alternate sectors or rescheduling."
"We regret the inconvenience caused due to factors beyond the airline&rsquo;s control," it added.
Also watch: <a href="https://www.editorji.com/india-news/indigo-flight-delayed-as-pilot-refuses-to-fly-after-getting-news-of-grandma-s-death-1705562666772">IndiGo flight delayed as pilot refuses to fly after getting news of grandma's death</a>

IndiGo is taking steps to put the passenger who hit a pilot on its 'no-fly list'. The man has been arrested.

Passenger who assaulted pilot to be included in 'no-fly list': IndiGo

IndiGo is taking steps to put the passenger who hit a pilot on its 'no-fly list'. The man has been arrested.

IndiGo on Monday said a passenger assaulted its first officer while he was making a flight delay announcement onboard a Goa-bound aircraft at the Delhi airport.
A purported video clipping of the incident, which took place on Sunday, has surfaced on social media.
"On January 14, 2024, during the announcement of a flight delay by the first officer of flight 6E2175, a passenger assaulted the first officer," the airline said in a statement.
An airline official said the incident took place onboard the Delhi-Goa flight.
As per protocol, IndiGo said the passenger was declared unruly and handed over to the local law enforcement agencies for further action.
According to the airline, the incident is being referred to the independent internal committee for appropriate action and inclusion of the passenger on the 'no-fly list' as laid down in regulatory guidelines.
A complaint has been filed with the Delhi police.
Also Watch: <a href="https://www.editorji.com/india-news/indigo-passenger-hits-pilot-amid-flight-delay-video-goes-viral-1705292492879">IndiGo passenger hits pilot over flight delay, probe on as video goes viral</a>

The fuel charge, which was introduced by the airline in early October 2023, has been removed with effect from Jan 4th

Flight tickets to get cheap? IndiGo removes fuel charge on tickets

<h2>The fuel charge, which was introduced by the airline in early October 2023, has been removed with effect from Jan 4th</h2>

IndiGo on Thursday said it has stopped collecting fuel charge on tickets, nearly three months after introducing the levy in the wake of a surge in jet fuel prices.
The fuel charge, which was introduced by the airline in early October 2023, has been removed with effect from Thursday. The airline said the fuel charge has been withdrawn due to the recent reduction in ATF (Aviation Turbine Fuel) prices.
Also read/watch - <a title="Xerox announces 15% workforce reduction, shifts focus to digital services" href="https://www.editorji.com/business-news/xerox-announces-15-workforce-reduction-shifts-focus-to-digital-services-1704342702666">Xerox announces 15% workforce reduction, shifts focus to digital services</a>
"As ATF prices are dynamic, we will continue to adjust our fares and components thereof, to respond to any change in prices or market conditions," IndiGo said in a statement.
Fuel cost accounts for a significant chunk of a carrier's operational costs.
The fuel charge was applicable on the airline's domestic and international routes. IndiGo said the fuel charge had been introduced in October 2023, following a surge in ATF prices.&nbsp; ATF price cut by 4% Jet fuel or ATF price on Jan 1st was cut by 4 per cent, the third straight monthly reduction, and commercial cooking gas (LPG) rates were marginally lowered by Rs 1.50 per 19-kg cylinder in line with international benchmarks.

A picture of a missing seat cushion on an Indigo flight is doing rounds on the internet, and it has left internet users worried

Indigo passenger shares picture of missing seat cushion on flight, internet users react

A picture of a missing seat cushion on an Indigo flight is doing rounds on the internet

A photo of a missing seat cushion on an Indigo flight is doing rounds on the internet. This picture was shared by an X user Subrat Patnaik, who was flying on the 6E 6798 Indigo flight from Pune to Nagpur on Sunday.&nbsp;
Patnaik said that when he went to his seat he saw that the cushion was missing. He had been allotted a window seat.&nbsp; He shared a post on X in which he said, &nbsp;'Today&rsquo;s status &hellip; Best way to increase profit... Pathetic.'
As the social media users came across this post, they joked by saying, 'so that the passenger does not fall asleep in the flight.' Others reacted by saying, 'what a shameful service by Indigo airlines.'
Indigo also replied to the post of Subrat Patnaik and said, "Hi, that's certainly not good to see. At times, the seat cushion gets adrift from its Velcro. The same can be repositioned with the help of our crew. Further, your feedback will be shared with the concerned team for review. Hope to serve you better in the future.'
Also watch: <a href="https://www.editorji.com/india-news/nagaland-minister-temnjen-imna-shares-how-he-got-bro-zoned-on-indigo-flight-1698826100067">Nagaland Minister Temnjen Imna shares how he got 'bro-zoned' on Indigo flight</a>

Indigo is likely to fit premium cabin in 35 aircraft, and make its Airbus A321 aircraft in a dual class configuration

Indigo plans to introduce premium class to attract business flyers: Report

<h2>Indigo is likely to fit premium cabin in 35 aircraft, and make its Airbus A321 aircraft in a dual class configuration</h2>

India's largest airline Indigo is planning to introduce premium class with roomier seats and perks like hot food to attract Business flyers, reported The Economic Times. As per the report, the airline is also planning for a loyalty programme to compete with its rival Air India to capture international routes.
<h3>Dual class configuration in Indigo</h3>
Indigo is reportedly planning to ditch its one-size-fits-all model and have its Airbus A321 aircraft in a dual class configuration. The Economc Times report quoted a person aware of the development and said that Cabins in 35 aircraft are likely to be fitted with a premium cabin which will have four rows of seats with two on each side.
&ldquo;Four rows of extra legroom seating will be installed in those aircraft, providing 36 inches of legroom for guests to stretch out or work comfortably," the person told Economic Times.
<h3>Premium Cost</h3>
Indigo's legroom or seat pitch currently amounts to an average of 30 inches on its Airbus A320 and A321 aircraft with three on each side. The airline is yet to decide the cost of premium. However, The Economic Times report has mentioned that people who pay more will be prioritised during boarding, complimentary in-flight food and greater flexibility to make changes to their itinerary.
Also Read: <a href="https://www.editorji.com/business-news/pratt-whitney-engine-fault-indigo-to-ground-over-30-aircraft-in-q4-1699438891278">Pratt &amp; Whitney Engine Fault: Indigo to ground over 30 aircraft in Q4</a>
Indigo has grabbed 60% of the market share aided by its no-frills model to pack more passengers in dense cabins and charging extra for food, priority boarding and seat allocation.&nbsp;
<h3>Indigo's International dream</h3>
The airline is also aiming to spread its wing internationally. As per The Economic Times, IndiGo&rsquo;s leadership is now convinced that with a firm leadership position in India&rsquo;s domestic market, the airline should now use this position to become a leader in international market.
Indigo's CEO Pieter Elbers has initiated a rapid foray on international routes since 2021. The airline is also preparing to fly longer routes by deploying Airbus A321 XLR aircraft which will start joining the fleet from 2025. This will be used in European markets where, the flying time is over seven hours.
The report mentions that those planes will also come with business class seats and have more leg space in economy with 190 seats.

The new fuel surcharge that will be applicable from October 6 will attract additional charges of Rs 300 to Rs 1,000

Indigo ticket cost: Introduces fuel surcharge; tickets to be costlier by upto Rs 1,000

<h2>The new fuel surcharge that will be applicable from October 6 will attract additional charges of Rs 300 to Rs 1,000</h2>

Fuel Surcharge: The tickets of India's largest domestic airline Indigo is set to get costlier by up to Rs 1,000 as the carrier has introduced fuel surcharge for its domestic and international routes. This, as the cost of Aviation Turbine Fuel has been increased by a little over 14%. The new structure will be applicable from October 6
"The decision follows the significant increase in ATF prices, which have surged in the last three months with consecutive price hikes every month. ATF accounts for a substantial portion of an airline's operating expenses, necessitating fare adjustment to address such a cost surge," said the airline in its statement.
<h3>Cost split-up</h3>
<ul>
<li>For distance covering upto 500 KM the passenger will be charged Rs 300 extra. The cost will go up as the distance increases.</li>
<li>Distance between 501-1000 KM would attract Rs 400 extra</li>
<li>Distance between 1001-1500 KM would cost an additional Rs 550</li>
<li>Distance between 2501 to 3500 km will attract a fuel charge of Rs 800</li>
<li>Over 3501km, fuel charge will be Rs 1000</li>
</ul>
<h3>Jet Fuel Price hike</h3>
Earlier this month, for the third straight time the central government had increased the Jet fuel prices. As per price notification of state owned fuel retailers the ATF prices were hiked by 8.5% in August and 1.65% in July.
The airlines in 2018 had imposed fuel surcharge which was gradually removed after the prices were reduced.
&nbsp;

As per India Today, the accused, who was later arrested was sitting next to the emergency door and while flight was cruising, tried to force open it. The other passenger tried to stop him.

Watch: Passenger tries to force open plane's emergency door. THIS happened next

As per India Today, the accused, who was later arrested was sitting next to the emergency door and while the flight was cruising, tried to force open it. The other passenger tried to stop him.

A male passenger onboard an IndiGo flight from Guwahati to Agartala tried to open the cover of the emergency exit door mid-air.&nbsp;
As per India Today, the accused, who was later arrested was sitting next to the emergency door and while the flight was cruising, tried to force open it. The other passenger tried to stop him.
Amid the panic, the IndiGo staff rushed to stop the man, but all in vain. A video of the incident, now viral on social media, shows the man being pinged down to his seat and then being carried away to the back of the plane.&nbsp;
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The man who attempted to open the emergency door of an Indigo flight was suffering from depression and wanted to jump.

Man trying to open Indigo flight's emergency door planned to jump: Police

The man who attempted to open the emergency door of an Indigo flight was suffering from depression and wanted to jump.

A passenger onboard an Agartala-bound Indigo flight tried to <a href="https://www.editorji.com/story/watch-passenger-tries-to-force-open-plane-s-emergency-door-this-happened-next-1695316645270">open the emergency door </a>of the aircraft, causing panic among the crew and other passengers. Police later said the arrested 41-year-old man suffered from depression and was trying to jump off the plane.
While the investigation continues, police said the Tripura resident endangered the lives of hundreds of passengers onboard the flight.
Agartala police officer Abhijit Mandal said that the man was identified as Biswajit Debnath, and will be produced before a court on Friday, news agency PTI reported.
The man tried to open the emergency door around 1 PM on Thursday when the plane was flying 15 miles from the runway of Maharaja Bir Bikram Airport, an official had said.
Also Watch: <a href="https://www.editorji.com/india-news/indigo-passenger-booked-for-alleged-sexual-harassment-on-flight-1694436081650">Indigo passenger booked for alleged sexual harassment on flight</a>
The crew members and other passengers intervened and resisted the attempt and ensured that the flight landed safely at Agartala.
(With PTI inputs)

InterGlobe Aviation Ltd has approved an initial investment of Rs 30 crore for the Venture capital Arm which will invest in aviation startups

Indigo's board creates venture capital arm to invest in aviation startups

InterGlobe Aviation Ltd has approved an initial investment of Rs 30 crore for the Venture capital Arm which will invest in aviation startups

The Board of InterGlobe Aviation Ltd, which operates Indigo has approved the creation of a Venture Capital Arm that will invest in aviation startups. The company focusses on investing in early-stage companies operating in aviation, consumer-focused allied sectors such as travel &amp; lifestyle, hospitality and transportation.
In a regulatory filing, the company has said that the board has approved Rs 30 crore as an initial investment for the wing which will be set up in the Special Economic Zone at Gujarat International Finance Tec-City.&nbsp;
Also Read: <a href="https://www.editorji.com/business-news/indigo-to-place-a-massive-order-of-500-airbus-aircraft-for-more-than-50-billion-1687149910059">IndiGo to place a massive order of 500 Airbus aircraft for more than $50 billion</a>
To secure the payment obligation, the company has also approved issuing corporate guarantees worth up to $996 million.&nbsp;
Gaurav Negi the airline's chief financial officer had announced the &nbsp;creation of the arm while addressing a post-earnings conference call on August 2. He had mentioned that Indigo has applied for regulatory approval to start a venture capital arm of IndiGo to invest in travel-related businesses.
"We are looking to start a venture capital firm for investments into startups operating in aviation, consumer and allied sectors such as travel &amp; lifestyle, hospitality, and transportation," Negi had said.
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